Review your communication environment.
Communication AI by Sixth City and ELEVATE
Communication AI by Sixth City and ELEVATE
Communication AI by Sixth City helps businesses use AI to support inbound calls, post-call visibility, routing, agent support, and customer conversation workflows. Powered by ELEVATE and managed by the Sixth City Services Family, these tools help organizations bring more structure to how calls are answered, summarized, routed, reviewed, and followed up.
Your customers still call. Your team still needs context. Your managers still need visibility. And your business still depends on the quality of the conversations happening every day.
Communication AI helps bring practical AI support into those conversations without pretending AI should replace the people responsible for judgment, service, and follow-through.
Sixth City helps evaluate where AI Receptionist, AI Call Recap, and Contact Center AI tools may fit. AI Receptionist is just an added subscription for ELEVATE cloud phone clients or as a bolt-on expansion to most legacy premise-based phone systems.
Powered by ELEVATE, managed and supported by Sixth City
ELEVATE provides the AI services over a communication platform that currently supports the business phone needs of 150,000 businesses worldwide through a global workforce of approximately 1,400 team members and a network of more than 7,500 partners, while Sixth City learns your business, helps you understand where those capabilities fit, what needs to be configured, and how Communication AI supports your real business workflows.
Sixth City helps review:
- Current phone-system environment.
- Legacy premise-based phone-system fit.
- Call-flow needs.
- FAQs and approved responses.
- Routing and escalation paths.
- Scheduling workflows.
- Launch testing needs.
- Team readiness and training needs.
- License and Subscription Alignment
Start with the communication workflows your team already handles
Most businesses do not need a complicated, abstract AI strategy to start improving communication workflows. They need a clearer way to answer routine calls, capture what happened, route requests, support agents, and make sure important conversations do not disappear into scattered notes or inboxes.
Communication AI and ELEVATE focuses on those practical moments.
It can support:
- Routine inbound call handling.
- Scheduling and next-step guidance.
- Call summaries and transcripts.
- Topic and sentiment visibility.
- Agent support and supervisor review.
- Contact-center routing and coaching workflows.
AI Receptionist
AI Receptionist helps your business answer routine inbound calls, guide callers to the right next step, support scheduling workflows, and escalate to a person when human help is needed.
AI Receptionist is available as an added subscription to your core ELEVATE cloud phone services or as a bolt-on expansion to most legacy premise-based phone systems. Sixth City helps understand you and your customer’s needs, configure the call flow, FAQs, routing, scheduling, escalation paths, and launch testing.
AI Call Recap
AI Call Recap helps turn recorded calls into useful post-call visibility: summaries, transcripts, topics, and sentiment. It can help teams reduce manual note-taking, improve follow-up, review customer conversations, and support coaching or handoff workflows.
AI Call Recap is an added subscription to any existing or new ELEVATE cloud phone system service.
AI Contact Center Tools
Advanced Contact Center AI capabilities may help organizations route interactions, support agents, coach live, and review conversations more consistently.
Process / What to Expect
Identify the best starting point.
Configure practical workflows.
Test before launch.
Support adoption and adjustment.
Related Services and Tools
ReceptionAI Receptionist
Review fit, call flow, FAQs, routing, scheduling, escalation, and launch support.
RecapAI Call RecapSupport call-summary and follow-up visibility workflows with human review expectations.
Contact centerAI Contact Center ToolsReview available and emerging contact center AI paths when fit and eligibility are confirmed.
RelatedCommunication AI Readiness Review
TrainingAI TrainingPractice responsible AI use with individuals, teams, HR, leaders, and governance groups.
WorkflowAI Workflow Redesign SprintMap workflows, friction, review points, and responsible AI support before buildout.
StrategyAI Strategy & AdvisoryClarify priorities, use cases, governance needs, and next steps before larger AI investments.
Ready to make progress?
Find the right Communication AI starting point.
AI Receptionist, AI Call Recap, and Contact Center AI tools work best when they fit your phone environment, workflows, team expectations, and customer experience. Sixth City can help review your current setup and recommend a practical starting path.
FAQ
Frequently Asked Questions
What is ELEVATE Business Phone Service?
ELEVATE business phone system infrastructure and communications platform currently supports the business phone needs of 150,000 businesses worldwide through a global workforce of approximately 1,400 team members and a network of more than 7,500 partners. Sixth City is your local partner who learns your business, helps you understand where ELEVATE's capabilities fit, what needs to be configured, and how Communication AI supports your real business workflows.
What is Communication AI by Sixth City?
Communication AI by Sixth City is a service line for AI-supported business communication workflows, powered by ELEVATE cloud business phone service and managed by the local, Northeast Ohio-based, Sixth City Services Family. It can include AI Receptionist, AI Call Recap, and Contact Center AI tools that may support inbound calls, summaries, routing, agent support, and supervisor visibility.
How does ELEVATE fit into Communication AI?
ELEVATE provides the communication platform and eligible AI capabilities. Sixth City helps review the business workflow, configure eligible tools, support launch planning, and help teams understand how to use the tools responsibly.
Is AI Receptionist available now?
AI Receptionist is the flagship AI Service. It's available for new and existing ELEVATE cloud phone services or as a bolt-on expansion to most legacy premise-based phone systems. Sixth City confirms fit, configuration needs, and launch path during the readiness review.
Does Communication AI replace my staff?
No. Communication AI takes the phone call and schedules the appointment after checking the booking calendar. It's designed to support business communication workflows, not replace the people responsible for customer service, judgment, follow-up, and final decisions. Escalation paths and human review remain important.
Can Communication AI work with a legacy phone system?
AI Receptionist is often available as a bolt-on expansion to most legacy premise-based phone systems. Fit depends on the current environment, phone-system setup, routing needs, and configuration requirements. Sixth City confirms fit of service during the readiness review.
Are AI-generated summaries always accurate?
No. AI Call Recap can provide summaries, transcripts, topics, and sentiment visibility, but AI-generated outputs should be reviewed before they are used for decisions, commitments, customer follow-up, or formal records.