Founder, CEO, AI Evangelist, and Dreamer
Edward Jacak is the Founder, CEO, AI Evangelist, and Dreamer behind Sixth City Technologies, LLC, Sixth City AI, and AI CultureWorks.
He helps businesses and leaders understand what AI means for their people, their processes, their customers, and their future. His work sits at the intersection of practical business operations, AI adoption, customer experience, organizational readiness, and the human side of technological change.
Edward’s view is simple: AI is not just a tool problem. It is a business problem, a people problem, a process problem, a leadership problem, and, increasingly, a meaning problem.
Through Sixth City AI, Edward helps organizations move from curiosity and experimentation toward practical, responsible, and useful AI adoption. Through AI CultureWorks, he is building thought leadership around the human side of AI adoption — helping HR and leadership teams think through the human infrastructure required for AI to actually work inside real organizations.
A Practical Operator’s View of AI
Edward’s perspective comes from years spent inside startups and growing businesses, helping companies move from early-stage complexity into more mature, scalable operations.
Across his career, he has worked through the real-world problems that show up when organizations grow: unclear processes, inconsistent customer experiences, disconnected systems, operational bottlenecks, communication gaps, leadership pressure, and the constant need to make better decisions with imperfect information.
That background shapes the way he approaches AI.
Edward does not believe every problem needs an AI solution. He also does not believe businesses can afford to ignore what AI is already changing. His approach starts with practical questions:
- What problem are we actually trying to solve?
- Who will use the tool?
- What process does it improve?
- What risk does it introduce?
- What should stay human?
- What needs to change before AI can create real value?
For Edward, good AI adoption is not about chasing tools for the sake of chasing tools. It is about helping people and organizations become more capable, more prepared, and more thoughtful about the future they are stepping into.
Sixth City AI
Sixth City AI is Edward’s practical AI training and consulting brand.
Its work is focused on helping businesses understand, adopt, and apply AI in ways that are useful, realistic, and connected to how work actually gets done. That can include AI training, business process review, adoption strategy, legacy data and AI-readiness conversations, and helping teams identify where AI can create value without losing sight of human judgment, customer experience, or operational reality.
The goal is not to overwhelm organizations with theory or sell technology for its own sake. The goal is to help businesses cut through the noise, understand what AI can and cannot do, and take practical next steps that fit their people, their systems, and their current stage of readiness.
Edward brings a broad operating background to this work, including experience across startup scaling, business strategy, operations, systems administration, process design, customer experience, marketing, branding, call center operations, sales, service delivery, and VP-level operations leadership. That range allows him to look at AI adoption from more than one angle: not only as a technology issue, but as a business and organizational issue.
AI CultureWorks
AI CultureWorks is a vision of Edward Jacak focused on the human side of AI adoption.
While many AI conversations focus on tools, platforms, automation, agents, and technical deployment, AI CultureWorks focuses on the layer around the technology: communication, trust, manager readiness, learning systems, role clarity, responsible-use behavior, HR and IT alignment, workforce readiness, dignity, agency, judgment, contribution, professional identity, and human value.
The core belief behind AI CultureWorks is direct:
Tool access does not equal adoption.
Organizations can buy AI tools, approve AI platforms, launch pilots, and announce strategies, but adoption does not become real until people understand, trust, practice, govern, and sustain new ways of working.
AI CultureWorks helps HR and leadership teams build the human infrastructure for AI adoption. It is HR-forward, leadership-relevant, IT-respectful, and grounded in the reality that serious AI strategy needs more than technical rollout. It needs a human infrastructure plan.
Through AI CultureWorks, Edward is developing frameworks, articles, toolkits, and practical resources for leaders, HR teams, managers, IT partners, and organizations trying to prepare people for the changes AI is already creating.
Thought Leadership
Edward writes and thinks about AI from a practical, human, and future-facing perspective.
His thought leadership explores how AI is changing business, work, leadership, culture, customer experience, professional identity, and the way people make meaning in a world being reshaped by intelligent systems.
His writing often returns to a few core themes:
- AI adoption is not only a technical rollout.
- People interpret AI before they adopt it.
- Managers are where AI strategy becomes behavior.
- HR should not be downstream from AI strategy.
- Human judgment still matters.
- Training alone may not make adoption stick.
- Work is changing, and people need language for what that change means.
- Businesses need practical ways to move from experimentation to capability.
Edward’s work is not built around hype or fear. It is built around the belief that AI is a real force of change, and that businesses and people need honest, useful, and grounded ways to prepare for it.
Below, you can explore Edward’s latest articles, podcast episodes, and thought leadership pieces.
Background and Experience
Edward describes himself as a practical jack of all trades across business operations.
His experience spans software, business consulting, healthcare BPO, call centers, travel, digital business operations, and other fast-moving environments where companies have to adapt quickly, serve customers well, and make systems work under real-world pressure.
That cross-industry background helps him see patterns that repeat across businesses even when the market, product, or customer base changes.
He naturally thinks from the customer’s perspective and often serves as the voice of the customer inside a business. In his view, systems, tools, policies, and processes should be judged not only by whether they make internal sense, but by whether they create a better experience for the people they are meant to serve.
That customer-centered operating lens now informs his AI work. AI should not be adopted only because it is new or impressive. It should be adopted where it helps the business work better, helps people do better work, improves the customer experience, or prepares the organization for what comes next.
The Human Side of the Future
Edward’s interest in AI is not limited to productivity tools or business automation.
He is deeply interested in what AI means for people: how it changes work, how it changes leadership, how it changes the value of human judgment, and how it changes the way individuals and organizations understand their role in the future.
That is part of why his work spans both Sixth City AI and AI CultureWorks.
Sixth City AI helps businesses take practical steps with AI.
AI CultureWorks helps leaders, HR teams, and organizations understand the human infrastructure required around those steps.
Together, the two efforts reflect Edward’s larger view: AI adoption is not just about what machines can do. It is about how people, teams, businesses, and communities adapt to a world where intelligent tools are becoming part of everyday work.
Outside of Work
Outside of his professional work, Edward is a father of two teenagers and an avid student of permaculture, regenerative farming practices, and homesteading.
That interest may seem separate from AI at first, but it reflects a similar way of thinking: systems matter. Conditions matter. Resilience matters. What we build today shapes what people inherit tomorrow.
Whether he is thinking about AI adoption, business operations, food systems, soil health, or the future of work, Edward is drawn to questions about sustainability, stewardship, adaptation, and how complex systems either become healthier over time or slowly break down when the human layer is ignored.
That perspective gives his AI work a broader grounding. The future is not just something to predict. It is something people have to live inside, work inside, raise families inside, and build responsibly.
Connect With Edward
Follow Edward for practical thinking on AI adoption, the future of work, human-centered technology, business operations, AI CultureWorks, and the changing relationship between people and intelligent systems.
Connect with Edward on LinkedIn or start a conversation with Sixth City AI.
